Contact Us
Formulaire de contact
Frequently asked questions and answers
Can I get a response by filling out this form and clicking "Send"?
Yes. Once you click "Send," your message is delivered directly to our Frewico customer service team. You will also receive an automated confirmation email to let you know we have received your inquiry.
What kind of questions can I ask here?
You can ask us anything related to our products! We commonly assist with technical troubleshooting for the W5600X window cleaner, order tracking for your Frewico purchase, or specific questions about product features like waterproof ratings and TWS pairing for our Bluetooth speakers.
Can I write my question in my own language?
Yes. While our primary support is in English, you are welcome to use your native language (such as German, French, or Spanish).
How long will it take to get a reply?
We value your time. Our team typically responds within 24 business hours. Please note that responses may be slightly delayed during weekends or public holidays, but we prioritize every message we receive.
I haven't received a reply, what should I do?
Please check your "Spam" or "Junk" folder first, as sometimes official emails are filtered by mistake. If you still don't see a reply after 48 hours, please feel free to email us directly at service@frewico.com.
Can I attach photos or videos of my technical issue?
This contact form currently supports text only. For technical issues like "water not spraying," we highly recommend emailing us directly so you can attach a short video. This helps our engineers diagnose the problem much faster.
