Refund and Return Policy

30-day return window

You may request a return within 30 days after receiving the item.

Return eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, with any original tags, in its original packaging and accompanied by a receipt or other proof of purchase.

Used cleaning pads or microfiber cloths cannot be returned for hygiene reasons unless they were defective when received.

Return authorization and address

Before sending any item, contact service@frewico.com. If the return is approved, Frewico will provide the applicable return instructions and return address. Items sent without prior approval may not be accepted.

Return shipping

For a non-quality-related return, such as a change of mind, the customer is responsible for return shipping costs.

Product support

Frewico provides three years of professional technical support from the date of purchase. This technical-support period does not extend the 30-day return window and is not described here as an additional warranty or a guaranteed refund or replacement period.

Refund method and posting time

Refunds are issued to the original payment method after approval. Frewico approves and initiates the refund; the time required for the refund to appear in the customer’s account depends on the payment provider, card issuer or financial institution. Frewico does not promise a fixed 10-business-day posting time.

Contact

For return or refund questions, contact service@frewico.com.